Privacy policy.

Effective Date: June 18, 2025

At Balens Therapy, your privacy is a top priority. We’re committed to protecting your personal information, maintaining your trust, and being transparent about how we collect, use, and store your data. This Privacy Policy explains how your information is handled across our website, our online booking platform (JaneApp), and any digital services we use.

1. Who We Are

Balens Therapy is a psychotherapy practice based in Ontario, Canada, providing virtual, one-on-one mental health services. Services are delivered by a Registered Nurse Psychotherapist in accordance with the standards of the College of Nurses of Ontario and PHIPA (Personal Health Information Protection Act).

2. What Information We Collect

We collect two types of information:

a) Personal Health Information (PHI):

Collected only through our secure booking and charting platform, JaneApp, when you:

Book an appointment
Complete an intake or consent form
Communicate with your therapist

This includes:

Name, contact information, and date of birth
Health history and reason for seeking therapy
Session notes and clinical assessments

b) Website Usage Data:

Collected via Google Analytics when you visit balenstherapy.com or balenstherapy.janeapp.com:

Browser type, device type, and IP address
Pages visited and time spent
Referral sources (like Google or Instagram)

This data is anonymous and helps us improve the website experience. No personal identifiers are collected through Google Analytics.

3. How Your Information Is Used

To provide safe, effective therapy services
To manage appointments, payments, and clinical records via JaneApp
To respond to inquiries or questions
To improve our website and digital offerings (using Google Analytics)

We never sell or rent your information. Ever.

4. JaneApp Booking and Privacy

All client booking, charting, and communication is handled through JaneApp, a secure, Canadian-based platform compliant with PHIPA.

JaneApp ensures:

Encrypted data transmission
Secure storage of health records on Canadian servers
Multi-factor authentication
Role-based access to protect your records

You can review JaneApp’s privacy policy here:
https://jane.app/legal/privacy-policy

5. Google Analytics

We use Google Analytics to understand how visitors engage with our website. Google Analytics may use cookies or similar technologies to collect data like:

Your general location (city-level)
How long you stay on each page
Whether you’re a new or returning visitor

We’ve configured Google Analytics to anonymize IP addresses and limit data retention in line with Canadian privacy laws. You can opt out by installing the Google Analytics Opt-Out Browser Add-on.

6. Your Rights

As a client or visitor, you have the right to:

Access your personal health information
Request corrections to your health record
Withdraw consent for non-essential data collection (like analytics)
Ask questions or file a privacy complaint

To make any of these requests, please contact us directly at:
📧 admin@balenstherapy.com

7. Third-Party Links

Occasionally, we may link to helpful articles, community resources, or plant-related products. We can’t guarantee the privacy policies of third-party sites, so we encourage you to read theirs too.

8. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in regulations or technology. When we do, we’ll post the updated version with a new effective date at the top.