Terms & Conditions

Workshops & Events Terms & Conditions

1. Eligibility

All workshops and events are open to participants aged 18 and older. Balens Therapy Collective reserves the right to request proof of age at any time. Participants who are unable to provide valid proof of age will be refused entry and are not eligible for a refund.

2. Registration and Payment

All workshop registrations require full payment in Canadian dollars (CAD) at the time of booking. Spots are not held without payment. Registration confirms your place in the session and constitutes acceptance of these terms.

3. No Refund Policy

All workshop and event registrations are final and non-refundable. We do not offer refunds, credits, or transfers for any reason, including illness, scheduling conflicts, or change of mind. No-shows are not eligible for a refund or credit under any circumstances.

By completing your registration and payment, you acknowledge and agree to this no refund policy. Please ensure you are able to attend before completing your registration. Full details are available at balenstherapy.com/cancellations.

4. Accessibility and Accommodations

During registration through Stripe, you will be asked to provide information about accessibility needs, dietary requirements, mobility access, or other accommodations. You can also email admin@balenstherapy.com at any time to request further accessibility support or accommodations.

We are committed to making our workshops inclusive and accessible. Please do not hesitate to reach out with questions or requests.

5. Communications

Balens Therapy Collective communicates with registered participants via email only. A confirmation email will be sent to the email address you provide during registration.

If you do not receive a confirmation email after registering, please review the email address you provided during checkout. If you believe there is an error, contact admin@balenstherapy.com immediately.

6. Event Cancellation or Postponement by BTC

In the rare event that a workshop or event is cancelled by Balens Therapy Collective due to low enrolment, facilitator illness, or other unforeseen circumstances, all registered participants will receive a full refund. BTC is not responsible for any additional costs incurred by participants, including travel or accommodation.

If a workshop is postponed rather than cancelled, registered participants will be offered the option to transfer their registration to the new date or receive a full refund.

7. In-Person Workshops

In-person workshops are held at Balens Therapy Collective, Unit 159, 7777 Weston Road, Vaughan, Ontario, unless otherwise indicated in the event listing. At times, workshops and events may be hosted at alternative locations. The specific location for each workshop will be clearly stated when you register.

All materials are provided unless otherwise indicated in the event listing.

8. Virtual Workshops

For virtual workshops, participants are responsible for sourcing their own materials unless otherwise indicated in the event listing. A full materials list will be provided at the time of booking to allow adequate preparation time.

BTC is not responsible for technical difficulties experienced by participants, including but not limited to internet connectivity issues, device malfunctions, or platform access problems. Technical difficulties on the participant's end do not constitute grounds for a refund.

9. Health, Allergies, and Liability

Workshop activities may involve materials including but not limited to soil, live plants, paint, and craft supplies. Participants are responsible for disclosing any known allergies or sensitivities to BTC prior to the workshop.

Balens Therapy Collective is not liable for any allergic reactions, injuries, or adverse responses arising from undisclosed allergies or sensitivities. By registering, participants confirm they have reviewed the materials list and accept full responsibility for any reactions related to materials they did not disclose prior to attendance.

Participants attend all workshops at their own risk. BTC is not liable for any personal injury, loss, or damage sustained during a workshop or event.

10. Wellness Disclaimer

Workshops and events hosted by Balens Therapy Collective are wellness and creative experiences. They are not a substitute for therapy, psychotherapy, or any form of clinical mental health treatment. Participation does not constitute a therapeutic or clinical relationship with BTC or any of its facilitators.

11. Photography, Video, and Image Rights

Workshops may be photographed or recorded by BTC for marketing and promotional purposes, including use on social media, the BTC website, and other channels. By registering, you consent to being incidentally photographed or recorded during the event.

A separate photo and media release form will be provided to you in advance of the workshop. If not received before the event, you may be asked to sign a release form on the day of the workshop.

Balens Therapy Collective retains full ownership of all photos and video taken by BTC during its events and of images showing participant work. Participants retain full ownership of the physical work they create during the workshop.

Participants who do not wish to appear in BTC's marketing materials should indicate this on their release form.

12. Participant Conduct

BTC is committed to maintaining a safe, respectful, and inclusive environment for all participants and facilitators. BTC reserves the right to refuse entry to any individual prior to the start of a workshop, or to remove any participant during a workshop, for behaviour that is disruptive, disrespectful, unsafe, or otherwise inconsistent with the values of the Collective.

Participants refused entry or removed due to conduct are not eligible for a refund under any circumstances.

13. Personal Information

Personal information collected at the time of registration is used solely for the purposes of administering your booking. Your information will not be added to any mailing list or used for marketing purposes without your separate and explicit consent. For full details on how we handle your data, see our Privacy Policy.

14. Governing Law

These terms are governed by and construed in accordance with the laws of the Province of Ontario and the federal laws of Canada applicable therein. Any disputes arising from these terms or your participation in a BTC workshop or event will be subject to the exclusive jurisdiction of the courts of Ontario.

15. Updates to These Terms

BTC reserves the right to update these terms at any time. The most current version will always be available on our website. Continued registration in BTC workshops and events constitutes acceptance of the current terms.

Previous Versions: Terms – March 2026 | Terms – Nov 2025