Cancellation Policy

Workshops & Events Cancellation Policy

1. Registration & Payment

All workshop registrations require full payment at the time of booking. By completing your registration and payment, you acknowledge and agree to the cancellation terms outlined below.

2. No Refund Policy

All workshop and event registrations are final and non-refundable. We do not offer refunds, credits, or transfers for any reason, including:

• Illness or personal circumstances
• Scheduling conflicts
• Change of mind
• No-shows on the day of the event

Participants who do not attend forfeit their registration fee entirely. No refund or credit will be issued.

3. Cancellation by You

If you need to cancel your workshop registration, please do so as soon as possible by contacting admin@balenstherapy.com. However, no refund will be issued under any circumstances.

Please note that cancelling your registration does not free up your spot for another participant, as your fee is retained by BTC.

4. Cancellation or Postponement by Balens Therapy Collective

In rare circumstances, a workshop or event may be cancelled by Balens Therapy Collective due to:

• Low enrolment
• Facilitator illness
• Unforeseen circumstances beyond our control

If a workshop is cancelled by BTC, all registered participants will receive a full refund. BTC is not responsible for any additional costs incurred by participants, including travel or accommodation expenses.

5. Postponement

If a workshop is postponed rather than cancelled, registered participants will be offered the option to:

• Transfer their registration to the new date at no additional cost
• Receive a full refund

6. Virtual Workshop Technical Issues

For virtual workshops, Balens Therapy Collective is not responsible for technical difficulties experienced by participants, including internet connectivity issues, device malfunctions, or platform access problems on your end. Technical difficulties on the participant's end do not constitute grounds for a refund.

7. Questions or Special Circumstances

If you have questions about this cancellation policy or believe your situation warrants special consideration, please contact admin@balenstherapy.com. While exceptions are rare, we're happy to discuss your circumstances.

8. Changes to This Policy

Balens Therapy Collective reserves the right to update this cancellation policy at any time. The most current version will always be available at balenstherapy.com/cancellations. Continued registration in BTC workshops and events constitutes acceptance of the current policy.