Member Cancellation Policy

(Last Updated: March 11, 2026)

🌱 All cancellations, rescheduling requests, and membership changes are submitted through the Cancellation Request Form (available in the Member’s Hub). This keeps everything organized and ensures your submission date is honoured as your official notice date.

Definitions

To keep things clear, here is how we distinguish between a reschedule and a cancellation:

Reschedule: A change of date or time for the same booking, submitted in advance. Each booking may be rescheduled once. A second reschedule request for the same booking is treated as a cancellation.
Cancellation: The termination of a confirmed booking, with no intention to rebook the same session. Cancellation fees apply based on the notice provided.

Booking Cancellations

The Greenhouse — Hourly Bookings

72+ hours' notice: Refund issued, minus a 5% administration fee.
Under 72 hours' notice: The full booking fee applies. No refund will be issued.
No-shows: Treated as a cancellation with under 72 hours' notice. The full fee applies.
Reschedules follow the same notice windows. A second reschedule on the same booking is processed as a cancellation.

The Third Place — Group Space Bookings

72+ hours' notice: Refund issued, minus a 5% administration fee.
Under 72 hours' notice: The full booking fee applies. No refund will be issued.
No-shows: Treated as a cancellation with under 72 hours' notice. The full fee applies.
Reschedules follow the same notice windows. A second reschedule on the same booking is processed as a cancellation.

Membership Cancellation

Membership billing cycles are individual. Your cycle begins on your “start date”, and all dates below are calculated relative to your personal renewal date.
14+ days' notice before your renewal date: Membership ends at the close of your current billing cycle. No further charges apply.
Less than 14 days' notice before your renewal date: Membership ends at the close of the following billing cycle. One additional billing cycle will be charged.
Unused hours or time remaining in a block are non-refundable and do not carry over upon cancellation.
Membership blocks run on a fixed 4-week billing cycle and cannot be rescheduled or deferred. If you need to make changes to your membership, please submit a cancellation request and re-enroll when you're ready.
Membership fees are non-refundable once a billing cycle has commenced.

Exceptional Circumstances

We understand that life does not always follow a schedule. Genuine emergencies are reviewed on a case-by-case basis at the discretion of the Collective team. If you are facing an unexpected situation, please reach out directly before submitting a cancellation form, and we will do our best to find a fair resolution.

Please note: discretionary exceptions do not set a precedent and are not guaranteed.

Policy Updates

If this policy changes, all active members will receive a minimum of 28 days' written notice before the updated terms take effect. Changes will apply from the start of your next billing or membership cycle following the notice period.