• All users must complete the intake form and complete agreements before their first booking.

• Only licensed or supervised mental health professionals may use either room.

  • The Greenhouse for 1:1 / couples / family therapy.

  • The Third Place may be used only for group services or professional gatherings consistent with therapeutic work.

• Users must use spaces responsibly, respecting safety, privacy, and professional standards.

• Balens Therapy Collective reserves the right to refuse access to anyone not meeting eligibility requirements.

The Greenhouse (1:1 Therapy Room)

• Available for individual, couple or small family sessions.

• Rooted and Flexible members may book hourly.

• Rooted members may secure recurring weekly blocks.

The Third Place (Group Therapy Room)

• Minimum 2-hour booking required.

• Additional hours: $50/hr, request via admin@balenstherapy.com.

• Only one room may be booked at a time; overlapping reservations are not allowed.

Membership is mandatory to use the space or to join the Collective Directory

All memberships renew at a 4-week cycle beginning on the start date set at purchase.

Flexible Membership

• $50/month, includes 1 free hour per 4-week cycle.

• Additional Greenhouse hours: $30/hr.

• Booking window: up to 4 weeks ahead.

Rooted Memberships

Four levels:

• Sprout: $320/month

• Bloom: $600/month

• Thrive: $840/month

• Evergreen: $1000/month

All Rooted memberships include:

• $20/hr Greenhouse rate

• Access to recurring weekly 4-hour blocks (Golden Hour, Sunbeam, Twilight)

• Ability to book up to 3 months in advance

• Recurring blocks renew automatically every 4 weeks unless modified or cancelled

• Future bookings are automatically cancelled if membership payments fail

• Recurring blocks renew every 4 weeks.

• Expired or non-renewed memberships will result in automatic cancellation of all future bookings.

All cancellations, rescheduling requests, and membership changes are submitted through the Cancellation Request Form (available in the Member’s Hub). This keeps everything organized and ensures your submission date is honoured as your official notice date.

Definitions

To keep things clear, here is how we distinguish between a reschedule and a cancellation:

• Reschedule: A change of date or time for the same booking, submitted in advance. Each booking may be rescheduled once. A second reschedule request for the same booking is treated as a cancellation.

• Cancellation: The termination of a confirmed booking, with no intention to rebook the same session. Cancellation fees apply based on the notice provided.

Booking Cancellations

The Greenhouse — Hourly Bookings

• 72+ hours' notice: Refund issued, minus a 5% administration fee.

• Under 72 hours' notice: The full booking fee applies. No refund will be issued.

• No-shows: Treated as a cancellation with under 72 hours' notice. The full fee applies.

• Reschedules follow the same notice windows. A second reschedule on the same booking is processed as a cancellation.

The Third Place — Group Space Bookings

• 72+ hours' notice: Refund issued, minus a 5% administration fee.

• Under 72 hours' notice: The full booking fee applies. No refund will be issued.

• No-shows: Treated as a cancellation with under 72 hours' notice. The full fee applies.

• Reschedules follow the same notice windows. A second reschedule on the same booking is processed as a cancellation.

Membership Cancellation

• Membership billing cycles are individual. Your cycle begins on your “start date”, and all dates below are calculated relative to your personal renewal date.

• 14+ days' notice before your renewal date: Membership ends at the close of your current billing cycle. No further charges apply.

• Less than 14 days' notice before your renewal date: Membership ends at the close of the following billing cycle. One additional billing cycle will be charged.

• Unused hours or time remaining in a block are non-refundable and do not carry over upon cancellation.

• Membership blocks run on a fixed 4-week billing cycle and cannot be rescheduled or deferred. If you need to make changes to your membership, please submit a cancellation request and re-enroll when you're ready.

• Membership fees are non-refundable once a billing cycle has commenced.

Exceptional Circumstances

We understand that life does not always follow a schedule. Genuine emergencies are reviewed on a case-by-case basis at the discretion of the Collective team. If you are facing an unexpected situation, please reach out directly before submitting a cancellation form, and we will do our best to find a fair resolution.

Please note: discretionary exceptions do not set a precedent and are not guaranteed.

Policy Updates

If this policy changes, all active members will receive a minimum of 28 days' written notice before the updated terms take effect. Changes will apply from the start of your next billing or membership cycle following the notice period.

(Last Updated: March 11, 2026)

• Memberships billed on a recurring 4-week basis in Canadian dollars.

• Payments must be completed before bookings can be made.

• Failed payments automatically cancel future reservations.

• Follow all safety instructions in the Members Hub.

• Do not tamper with security devices, locks, or equipment.

• Keep access codes confidential.

• Leave the space clean, orderly, and in original layout.

• Damage, misuse, or breaches may result in:

  • Fines

  • Loss of booking privileges

  • Membership termination

• Users are responsible for protecting client privacy while using the space.

• No interior recording or video surveillance without participant consent.

• Balens Therapy Collective is not responsible for user breach of confidentiality.

By booking, you agree that Balens Therapy Collective is not liable for:

• Loss or damage of personal property

• Misuse of space by other members

• Clinical or professional decisions made by users

You agree to comply with your professional and regulatory obligations when using the space.

• Bookings and memberships are managed through SimplyBook.me.

• SimplyBook.me acts as a service provider, processing your data in line with their Privacy Policy and our Data Processing Agreement.

• By using this platform, you consent to data processing required to operate the Collective.

• All content, images, logos, and materials associated with the Collective are protected by copyright.

• Users may not reproduce, distribute, or use content for commercial purposes without prior written permission.

• This does not apply to shared resources identified as intended for member distribution and commercial purposes

• These Terms are governed by the laws of Ontario, Canada.

• Any dispute arising from bookings, memberships, or use of the space will first attempt to be resolved through direct negotiation.

• If unresolved, disputes will be subject to Ontario courts.

By booking, you acknowledge:

• You have read and understand these Terms & Conditions.

• You agree to abide by all policies, restrictions, and safety rules.